THE INFLUENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) ON EMPLOYEE PERFORMANCE MEDIATED BY EMPLOYEE ENGAGEMENT IN NURSES AT DIAN HUSADA HOSPITAL, MOJOKERTO
Keywords:
Organizational Citizenship Behavior, Employee Engagement, Employee Performance
Abstract
This research aims to analyze the Organizational Citizenship Behavior (OCB) possessed by nurses at Dian Husada Hospital Mojokerto, whether it is able to influence Employee Engagement and Employee Performance so that it improves the performance of Dian Husada Hospital Mojokerto. The sample used in this research was 80 nurses taken using the convenience sampling technique. Meanwhile, the data analysis technique used is Structural Equation Modeling (SEM) which is adapted to the research conceptual framework. The results of this research are that OCB has a positive and significant effect on Employee Engagement, OCB has a positive and significant effect on Employee Performance, Employee Engagement has no effect on Employee Performance, and OCB has no significant effect on Employee Performance mediated by Employee Engagement.
Keywords: Organizational Citizenship Behavior, Employee Engagement, Employee Performance
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References
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Hamid, R. S., & Anwar, S. M. (2019). Structural Equation Modeling (SEM) Berbasis Varian. Jakarta Pusat: PT. Inkubator Penulis Indonesia.
Kurniawan, A. (2018). Metode Penelitian. Bandung: PT. Remaja Rosdakarya.
Mahfudz, Made Sukresna, I., Dhani Laksana, R., & Shaferi, I. (2019). Organizational Citizenship Behavior on Public Organizational Performance. Journal of International Conference Proceeding, 129–139.
Vuong, T. D. N., & Nguyen, L. T. (2022). The Key Strategies for Measuring Employee Performance in Companies: A Systematic Review. Sustainability, 14(21), 1–21. https://doi.org/10.3390/su142114017
Andrade, C., & Neves, P. C. (2022). Perceived Organizational Support, Coworkers’ Conflict and Organizational Citizenship Behavior: The Mediation Role of Work-Family Conflict. Administrative Sciences. https://doi.org/10.3390/admsci12010020
Bae, J. A., Curtis, L. H., & Hernandez, A. F. (2020). National Hospital Quality Rankings: Improving the Value of Information in Hospital Rating Systems. In JAMA - Journal of the American Medical Association. https://doi.org/10.1001/jama.2020.11165
Ghasemi, M., Ghadiri Nejad, M., & Bagzibagli, K. (2017). Knowledge management orientation: An innovative perspective to hospital management. Iranian Journal of Public Health.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-014-0403-8
Howladar, M. H. R., & Rahman, M. S. (2021). The Influence of Servant Leadership on Organizational Citizenship Behavior: The Mediating Effect of Organizational Commitment. South East European Journal of Economics and Business. https://doi.org/10.2478/jeb-2021-0006
Hut-Mossel, L., Ahaus, K., Welker, G., & Gans, R. (2021). Understanding how and why audits work in improving the quality of hospital care: A systematic realist review. In PLoS ONE. https://doi.org/10.1371/journal.pone.0248677
Jarlier, A., & Charvet-Protat, S. (2000). Can improving quality decrease hospital costs? International Journal for Quality in Health Care. https://doi.org/10.1093/intqhc/12.2.125
Johnson, A., & Bament, D. (2002). Improving the quality of hospital services: how diverse groups of consumers prefer to be involved. Australian Health Review : A Publication of the Australian Hospital Association. https://doi.org/10.1071/AH020194
Lee, D. H., Yu, S., & Yoon, S. N. (2019). Analysis of hospital management based on the characteristics of hospitals: Focusing on financial indicators. Global Business and Finance Review. https://doi.org/10.17549/gbfr.2019.24.3.1
Moonen-van Loon, J. M. W., Overeem, K., Donkers, H. H. L. M., van der Vleuten, C. P. M., & Driessen, E. W. (2013). Composite reliability of a workplace-based assessment toolbox for postgraduate medical education. Advances in Health Sciences Education. https://doi.org/10.1007/s10459-013-9450-z
Qalati, S. A., Zafar, Z., Fan, M., Sánchez Limón, M. L., & Khaskheli, M. B. (2022). Employee performance under transformational leadership and organizational citizenship behavior: A mediated model. Heliyon. https://doi.org/10.1016/j.heliyon.2022.e11374
R, D. (2023). Hospital Management System. INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT. https://doi.org/10.55041/ijsrem24469
Rawlings, D., Devery, K., & Poole, N. (2019). Improving quality in hospital end-of-life care: Honest communication, compassion and empathy. BMJ Open Quality. https://doi.org/10.1136/bmjoq-2019-000669
Sciberras, M., & Dingli, A. (2023). Quantitative Research. In Lecture Notes in Networks and Systems. https://doi.org/10.1007/978-3-031-19900-4_11
Si, S. L., You, X. Y., Liu, H. C., & Huang, J. (2017). Identifying key performance indicators for holistic hospital management with a modified DEMATEL approach. International Journal of Environmental Research and Public Health. https://doi.org/10.3390/ijerph14080934
Published
2024-04-29
How to Cite
Putri, D. L. (2024). THE INFLUENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) ON EMPLOYEE PERFORMANCE MEDIATED BY EMPLOYEE ENGAGEMENT IN NURSES AT DIAN HUSADA HOSPITAL, MOJOKERTO. INTERNATIONAL JOURNAL OF NURSING AND MIDWIFERY SCIENCE (IJNMS), 8(1), 50-60. https://doi.org/10.29082/IJNMS/2024/Vol8/Iss1/564
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Articles
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