THE RELATIONSHIP BETWEEN NURSES' RESPONSE TIME AND PATIENTCARE QUALITY IN THE EMERGENCY DEPARTMENT OF PROF. DR.SOEKANDAR REGIONAL HOSPITAL, MOJOKERTO REGENCY
DOI:
https://doi.org/10.29082/IJNMS/2026/Vol10/Iss1/798Keywords:
Nurse Response Time, , Service Quality, Emergency DepartmentAbstract
Background: While rapid nurse response time is a critical performance indicator in
Emergency Departments (ED) to ensure patient safety, perceived service quality is
increasingly recognized as a multifactorial construct. Technical efficiency alone may
not fully align with the qualitative expectations of patients. Objective: This study aims
to analyze the relationship between nurses' response time and patient care quality in
the ED of Prof. Dr. Soekandar Regional General Hospital, Mojokerto Regency.
Methods: An analytic observational study with a cross-sectional design was
conducted. A sample of 144 respondents was selected via simple random sampling.
Data were collected using observation sheets and a validated multidimensional service
quality questionnaire (Cronbach’s alpha = 0.84), then analyzed using the Spearman
Rank correlation test. Results: The majority of respondents (95.8%) experienced a
fast response time (≤5 minutes), yet 61.1% perceived the service quality as only
"Fairly Good". A statistically significant relationship was identified (p=0.046),
although the correlation coefficient (r=0.166) indicated a very weak positive
relationship. Conclusion: There is a statistically significant but very weak relationship
between nurse response time and patient care quality. These findings suggest that
technical speed is not the primary determinant of quality perceptions; instead, other
multifactorial dimensions—such as empathy and therapeutic communication—likely
play a more substantial role in shaping patient evaluations.
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