CONFLICT MANAGEMENT STRATEGY IN AN EFFORT TO INCREASE NURSE JOB SATISFACTION AT MAWADDAH MEDIKA HOSPITAL, MOJOKERTO
Keywords:
job satisfaction , conflict management, nurses, strategy
Abstract
Conflict is one part that often occurs in the nurse's work environment. One of the conflicts that often occurs is with clients and colleagues. Prolonged conflict can disrupt a person's physical and mental health and needs immediate treatment. The aim of this research is to determine the relationship between conflict management strategies and nurses' job satisfaction at Mawaddah Medika Hospital, Mojokerto. The research design uses Correlation. The research sample was executive nurses who worked in the inpatient ward of Mawaddah Medika Hospital, totaling 31 respondents. The sampling technique used is proportional random sampling. The research results showed that conflict management strategies used integration strategies (compromise, collaboration and accommodation) were 71%. Statistical tests showed that there was a relationship between conflict management strategies and nurses' job satisfaction with ρ=0.02 with a strong category of relationship. The relationship pattern is positive, meaning that the better the use of integrated management strategies (compromise, collaboration and accommodation), the higher the nurse's job satisfaction. Efforts to improve the ability to handle conflict can be done with conflict management training, conflict handling roleplay with small group discussions.
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References
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O ECD. (2017). OECD Guidelines on Measuring the Quality of the Working Environment . Paris: The Organization for Economic Co-operation and Development.
Oktoviani and Siti Anisah. (2022). The relationship between head of ward conflict management and nurse satisfaction at THB Hospital https://journal.universitaspahlawan.ac.id/index.php/jpdk/article/view/5066 accessed 14 August 2023
Putri , NP, Sriatmi, A., & Fatmasari, EY (2018). Factors Associated with Job Satisfaction of Inpatient Nurses at Tugurejo Regional General Hospital, Semarang. Journal of Public Health (e-Journal) , 6 (4), 62–71.
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Saka Aditya 2018, The Influence of Conflict Management Style on Job Satisfaction in Boyolali Regency Government . https://eprints.ums.ac.id/65656/12/HALAMAN%20DEPAN.pdf accessed 14 August 2023
Siagian, SP (2015). Human Resource Management. In Jakarta: Bumi Literacy .
Murray, C. J., & Frenk, J. (2010). Ranking 37th—Measuring the performance of the US health care system. New England Journal of Medicine, 362(2), 98-99. https://doi.org/10.1056/NEJMp0910064
Kruk, M.E., Gage, A.D., Arsenault, C., Jordan, K., Leslie, H.H., Roder-DeWan, S., ... & Pate, M. (2018). High-quality health systems in the Sustainable Development Goals era: time for a revolution. The Lancet Global Health, 6(11), e1196-e1252. https://doi.org/10.1016/S2214-109X(18)30386-3
Rasanathan, K., Montesinos, E.V., Matheson, D., Etienne, C., & Evans, T. (2011). Primary health care and the social determinants of health: essential and complementary approaches for reducing inequities in health. Journal of Epidemiology & Community Health, 65(8), 656-660. https://doi.org/10.1136/jech.2009.103434
Reference: Kusuma, DA, et al. (2018). Exploring the challenges in providing health services in remote areas: A qualitative study of community health workers in Indonesia. BMC Health Services Research, 18, 630. https://doi.org/10.1186/s12913-018-3444-0
Abdi, A., & Rohmah, IY (2020). Transformational Leadership: Determinant Factors of Restaurant Employee Performance at the Marcure Nexa Pettarani Hotel, Makassar City. Public (Journal of Administrative Sciences) . https://doi.org/10.31314/pjia.9.1.34-45.2020
Bekru, E.T., Cherie, A., & Anjulo, A.A. (2017). Job satisfaction and determinant factors among midwives working at health facilities in Addis Ababa city, Ethiopia. PLOS ONE , 12 (2), 1–16. https://doi.org/10.1371/journal.pone.0172397
Idealistiana, L., & Salsabila, AR (2022). The relationship between the application of the SBAR (Situation, Background, Assessment, Recommendation) method to effective communication between nurses at Taman Harapan Baru Hospital in 2022. Malahayati Nursing Journal . https://doi.org/10.33024/mnj.v4i9.6962
Lapau, B., & Barwin, A. (2017). Principles & Methods of Epidemiology . Depok: Kencana.
Maharani, KS, & Vembriati, N. (2019). The role of career development on organizational commitment of Bali Royal Hospital employees. Udayana Psychology Journal . https://doi.org/10.24843/jpu.2019.v06.i02.p09
Mangkunegara. (2009). Human Resource Management . Bandung: Pt. Rosdakaya teenager.
OECD. (2017). OECD Guidelines on Measuring the Quality of the Working Environment . Paris: The Organization for Economic Co-operation and Development.
Putri, NP, Sriatmi, A., & Fatmasari, EY (2018). Factors Associated with Job Satisfaction of Inpatient Nurses at Tugurejo Regional General Hospital, Semarang. Journal of Public Health (e-Journal) , 6 (4), 62–71.
Rismayadi, B., Maemunah, M., Buana, U., Karawang, P., Management, J., & Creative, B. (2016). Budi Rismayadi, Mumun Maemunah The Influence of Work Motivation, Leadership and Organizational Culture on Employee Job Satisfaction and the Impact on Company Performance (Case study at PT. Concord Indonesia). Journal of Creative Management & Business .
Sukmawati, ND, & Susilo, DE (2023). THE INFLUENCE OF MANAGEMENT AND INTERNAL CONTROL SYSTEMS ON FINANCIAL PERFORMANCE IN JOMBANG HOSPITAL. Scientific Journal of Management, Economics & Accounting (MEA) . https://doi.org/10.31955/mea.v7i3.3416
Sutrisnoputri, AL, Suryawati, C., & Fatmasari, EY (2018). The Relationship between Work Discipline and Work Environment with Nurse Performance in the Inpatient Room at Tugurejo Regional General Hospital, Semarang. Journal of Public Health (e-Journal) , 6 (1), 1–7.
Published
2025-01-06
How to Cite
Basuki, D. (2025). CONFLICT MANAGEMENT STRATEGY IN AN EFFORT TO INCREASE NURSE JOB SATISFACTION AT MAWADDAH MEDIKA HOSPITAL, MOJOKERTO. INTERNATIONAL JOURNAL OF NURSING AND MIDWIFERY SCIENCE (IJNMS), 8(3), 391-399. https://doi.org/10.29082/IJNMS/2024/Vol8/Iss3/619
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Copyright (c) 2025 Duwi Basuki
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